Operations and supply chain management richard chase pdf

He received a B. Richard B. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. Nicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision. Operations and Supply Chain Management 2. Strategy and Sustainability 3.

Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy. See our Privacy Policy and User Agreement for details. Published on Jul 13, SlideShare Explore Search You. Submit Search.

Course Overview and Objectives. Operations Management is the field of study that examines the production of goods and services within an organization. Almost all organizations have one or more departments that are concerned with operations, but often the term operations is not used. Instead, we might call these departments manufacturing, materials management, purchasing, merchandising, field service, or other names. Generally operations departments are responsible for a large portion of the assets of the firm and a large share of its employee base. Furthermore, decisions made in the operations function have a strong impact on customers and financial results, meaning that operations management affects marketing, accounting, and financial performance. Consequently, management performance in the operations departments in an organization has strong impact on the performance of other departments and on the performance of the overall organization.